Shipping

Once your order is ready to be dispatched you will receive a confirmation email or text message from us with your tracking number and you can track your order 24 hours a day here Track My Order you will also receive emails or text messages from us at every stage of your orders shipping progress.

All of our orders have free tracking with New Zealand Post, where you can track your order 24 hours a day here

Track My Order

- Free shipping for all orders over $150 in value

- Flat rate shipping of $8 for all orders under $150 in value 

All framed art prints are made to order and this takes on average between 7 - 10 business days to complete.

Once your art prints are framed, they will typically be shipped within 24hrs.

We take extreme care as we use glass not perspex in our frames.

Your framed artwork is encased in bubble wrap with thick cardboard barriers either side of the frame. We then insert your framed artwork into a thick custom made boxe to ensure it is protected whilst in transit to you.

All unframed art prints are shipped between 24hrs to 48hrs after your order has been placed.

If your order is placed on Friday, your order will be shipped on the following Monday.

We take special care when packaging your prints ready for shipment, to ensure they arrive to you in pristine condition.

We carefully surround each print in acid free tissue paper and ship your unframed prints in heavy duty mailing tubes to your desired destination.

When filling in your delivery address please ensure this is a physical address, as New Zealand Post cannot deliver to PO Box addresses.

All of our orders will be delivered by New Zealand Post, you can even make the delivery address your work address so you are able to receive your order when it is due to be delivered.

No, sorry, we do not have a physical store, The Good Poster Co. is an online store.

It's important to us that you not only have a great shopping experience with us, but that you receive your order quickly, so you can hang your art prints on your walls.

When your payment confirmation has been received your unframed prints will be dispatched within a 48 hour period (orders received after midday on Friday will be dispatched on the following Monday). If we identify a delay for any reason, we will contact you and explain the delay and when to expect your order to be dispatched.

Your framed prints will take a little longer and that's because we custom make each frame here at The Good Poster Co. It takes us on average 7 - 10 business days to finalise your frame and 24hrs to securely pack your order and ship.

You can expect to receive your order between 2 - 5 business days after you have received your shipping confirmation. If you are in a rural residence it may take longer than this to deliver your purchase.

In the unlikely event your order does not arrive within the timeframes outlined below;
Unframed Art Prints

All unframed art prints are shipped between 24hrs to 48hrs after your order has been placed.

If your order is placed on Friday, your order will be shipped on the following Monday.

Framed Art Prints

All framed art prints are made to order and this takes on average between 7 - 10 business days to complete.

Once your art prints are framed, they will typically be shipped within 24hrs.

Contact

Please contact New Zealand Post with your tracking number in the first instance. If for some reason New Zealand Post are unable to help you then please contact us at support@thegoodposterco.com or phone us 0800 278 774 and provide us with your tracking number and any order details you have available.

Yes, all of our art prints framed and unframed are insured against accidental damage whilst in transit from The Good Poster Co. to your shipping address.

When you order has arrived at your delivery address, then your order is no longer covered by insurance.